FAQs
Shopping Information
How do I place an order?
You can browse our product categories, select the items you need, and contact us directly for a quotation. For bulk orders or customized products, our sales team will guide you through the ordering process step by step.
Do you offer customized warehouse tools and equipment?
Yes. We provide customization for roll containers, shelving systems, trolleys, storage equipment, and more. You can send us your size requirements, drawings, load capacities, or project details.
What countries do you ship to?
We ship worldwide to Asia, Europe, North America, South America, Africa, and Oceania. Contact us for specific shipping options to your region.
How long does shipping take?
Delivery time depends on the product type and order quantity.
Standard products: 7–15 days
Large equipment or customized orders: 15–35 days
We will provide an estimated delivery schedule before order confirmation.
What shipping methods do you use?
We offer sea freight, air freight, express shipping, and door-to-door logistics. Our logistics team will recommend the most cost-effective method based on your order.
Payment Information
What payment methods do you accept?
We accept major international payment methods:
Bank Transfer (T/T)
PayPal
Western Union
L/C for large orders
Trade Assurance orders (if applicable)
Do I need to pay a deposit?
Yes. Most orders require a deposit of 30–50% depending on customization and product type. The balance is paid before shipment.
Is my payment secure?
Absolutely. All transactions are processed through secure and trusted payment channels to ensure the safety of your financial information.
Will I receive an invoice?
Yes. We provide commercial invoices, packing lists, and other required export documents upon order confirmation and shipment.
Order Returns
What is your return policy?
If you receive damaged, defective, or incorrect products, please contact us within 7 days of receipt. We will arrange repairs, replacements, or returns depending on the situation.
What items are eligible for returns or replacement?
Manufacturing defects
Damaged goods due to transportation
Incorrect products or specifications compared to the order
Custom-made products may not be eligible for returns unless there is a quality issue.
How do I request a return or replacement?
Please provide:
Order number
Photos or videos of the issue
A brief description of the problem
Our support team will evaluate your case and offer a solution within 24–48 hours.
Who covers the return shipping cost?
If the issue is caused by our manufacturing or packaging, we will cover the return or replacement shipping fee. If the problem is unrelated to product quality, the customer may be responsible for the shipping cost.
What should I do if my order arrives incomplete?
Contact us immediately with your order details. We will check the packing list and ensure missing items are shipped as soon as possible.